| Train Your Organization To Focus On Results! |
| AfCI has provided similar training to US Air Force Personnel at 33 Sites |
| All you need to attend our online Webinars is a PC and a speaker phone. You also have the option to attend as a student group in your training room as long as you have high speed Internet connection, speaker phone. A PC Projector Screen may also be used. |
| AfCI has provided similar training to US Army Personnel at 39 Sites |
| AfCI has provided similar training to US Navy and Marine Personnel at 37 Sites |
| AfCI has provided similar training to US National Guard Personnel at 29 Sites |
| HPO21(c) Webinars (New Online Training) Learn How to Be a High Performance Organization in Only 11 Weeks! Training, Best Practices and Tools for the 21st Century! Train Your Leadership, Marketing/Sale, Operations and Workforce and give them the Tools they need to become a High Performance Organization |
| Our partner AfCI has provided similar Training to over seventy (70) Federal Government and Corporations. AfCI helped one customers win the United States Postal Service Quality Award. |
| AfCI has provided similar training to over 200 Small Business Development Center Consultants |
| AfCI has provided similar training to over 1000 Internal Managers and Supervisors in companies of all sizes |
HPO21 ONLINE TRAINING (11 one-hour sessions)
Currently Offered as one-hour/week over 11 weeks (mutually scheduled)
Below is our Course Syllabus (what you will learn):
HPO21 Session 1 Introduction and Overview
Introduction to HPO21, background, test case (Elafino Company),
Organizational Profile and use of ACI-Xray
HPO21 Session 2 Leadership Excellence
Introduction to Leadership Excellence, review of test case (Elafino Company
Profile and X-Ray), Program Team Charter, and Strategic Assessments
HPO21 Session 3 Strategy Excellence
Review of Strategic Assessments, Strategic Objective Prioritization, Strategic
Action Plans, Strategic Plan and Strategic Performance Measures
HPO21 Session 4 Performance Excellence
Introduction to Performance Measurement, Program Excellence Scorecard and
Information and Knowledge Management
HPO21 Session 5 Customer Excellence Part 1 of 2
Introduction to Customer Excellence process, Customer Contact Database,
Customer/Stakeholder Prioritization, Strategic Customer/Stakeholder
Assessments, Product/Service Assessments, Project Charts, Product/Service
Requirements Specification, Program Scorecard (customer-related metrics)
HPO21 Session 6 Customer Excellence Part 2 of 2
Introduction to Opportunity Marketing, Opportunity Marketing Guide, Opportunity
Manager, Playing the Winning Game, Customer Satisfaction Process, and
Program Scorecard (customer-related metrics)
HPO21 Session 7 Workforce Excellence Part 1 of 2
Introduction to Workforce Excellence Process, Workforce Capabilities
Assessment, Career Road Maps and Position Descriptions, Responsibility
Assignment Matrix, Education/Training Needs and Effectiveness Assessments,
Improved Recruiting/Hiring Process,
HPO21 Session 8 Workforce Excellence Part 2 of 2
Introduction to High Performance Work System (rewards-based workforce
system), Workforce Satisfaction Assessment, Program Scorecard
(workforce-related metrics)
HPO21 Session 9 Operations Excellence Part 1 of 2
Introduction to Operations Excellence Process, Core Competencies,
Internal/External Key Processes, Process Charts, Innovator, Six Key Process
Performance Indicators,
HPO21 Session 10 Operations Excellence Part 2 of 2
Introduction to Process Improvement (Six Sigma tools), Project Management,
Introduction to Earned Value (project management for larger projects), Product
Development Estimator, Emergency or Disaster Readiness Evaluation, Risk
Management and Program Scorecard (operations-related metrics)
HPO21 Session 11 - INTRANET and Implementation
Introduction to HPO21 Implementation approach, plan, steps, and how the
optional HPO21 Intranet can be installed in customer facility and domain.
Currently Offered as one-hour/week over 11 weeks (mutually scheduled)
Below is our Course Syllabus (what you will learn):
HPO21 Session 1 Introduction and Overview
Introduction to HPO21, background, test case (Elafino Company),
Organizational Profile and use of ACI-Xray
HPO21 Session 2 Leadership Excellence
Introduction to Leadership Excellence, review of test case (Elafino Company
Profile and X-Ray), Program Team Charter, and Strategic Assessments
HPO21 Session 3 Strategy Excellence
Review of Strategic Assessments, Strategic Objective Prioritization, Strategic
Action Plans, Strategic Plan and Strategic Performance Measures
HPO21 Session 4 Performance Excellence
Introduction to Performance Measurement, Program Excellence Scorecard and
Information and Knowledge Management
HPO21 Session 5 Customer Excellence Part 1 of 2
Introduction to Customer Excellence process, Customer Contact Database,
Customer/Stakeholder Prioritization, Strategic Customer/Stakeholder
Assessments, Product/Service Assessments, Project Charts, Product/Service
Requirements Specification, Program Scorecard (customer-related metrics)
HPO21 Session 6 Customer Excellence Part 2 of 2
Introduction to Opportunity Marketing, Opportunity Marketing Guide, Opportunity
Manager, Playing the Winning Game, Customer Satisfaction Process, and
Program Scorecard (customer-related metrics)
HPO21 Session 7 Workforce Excellence Part 1 of 2
Introduction to Workforce Excellence Process, Workforce Capabilities
Assessment, Career Road Maps and Position Descriptions, Responsibility
Assignment Matrix, Education/Training Needs and Effectiveness Assessments,
Improved Recruiting/Hiring Process,
HPO21 Session 8 Workforce Excellence Part 2 of 2
Introduction to High Performance Work System (rewards-based workforce
system), Workforce Satisfaction Assessment, Program Scorecard
(workforce-related metrics)
HPO21 Session 9 Operations Excellence Part 1 of 2
Introduction to Operations Excellence Process, Core Competencies,
Internal/External Key Processes, Process Charts, Innovator, Six Key Process
Performance Indicators,
HPO21 Session 10 Operations Excellence Part 2 of 2
Introduction to Process Improvement (Six Sigma tools), Project Management,
Introduction to Earned Value (project management for larger projects), Product
Development Estimator, Emergency or Disaster Readiness Evaluation, Risk
Management and Program Scorecard (operations-related metrics)
HPO21 Session 11 - INTRANET and Implementation
Introduction to HPO21 Implementation approach, plan, steps, and how the
optional HPO21 Intranet can be installed in customer facility and domain.
| Who Should Attend HPO21 Webinars? Government Agency Executives Department Managers and Staff Supervisors Quality/Continuous Improvement Managers Military Quality Improvement Personnel Program Managers Marketings, Sales & Customer Service teams Process and Project Managers Human Resource Managers Small Business Development Centers Small Business Owners (25-500 empl) Non-Profit Organizations |
NEED MORE INFORMATION?
AfCI welcomes the opportunity to show you the HPO21 system in a brief
online meeting hosted by us and at a mutually scheduled day/time. You may
have 1 to 15 people sit in on this presentation and should allow 45 minutes
so that you have ample time to see the great HPO21 tools at work.
Contact AfCI: Phone: 941-400-5365 Email: info@afci-hpo.com
AfCI welcomes the opportunity to show you the HPO21 system in a brief
online meeting hosted by us and at a mutually scheduled day/time. You may
have 1 to 15 people sit in on this presentation and should allow 45 minutes
so that you have ample time to see the great HPO21 tools at work.
Contact AfCI: Phone: 941-400-5365 Email: info@afci-hpo.com
| HPO21 STUDENT SATISFACTION SURVEY RESULTS The link below shows you the results of a recent SBDC Student Satisfaction Survey of our HPO21 Training Course. The results show close to 94% student satisfaction. Read the great testimonials! |
NOTICE:
We have a complete HPO21 Training Description and Login Site that you
should refer to beginning April 2009.
Please goto: www.hpo21.com to learn everything you need to know
about this very exciting Training Course for Small to Mid-Size Businesses
with 10 to 500 employees. Thank You.
We have a complete HPO21 Training Description and Login Site that you
should refer to beginning April 2009.
Please goto: www.hpo21.com to learn everything you need to know
about this very exciting Training Course for Small to Mid-Size Businesses
with 10 to 500 employees. Thank You.