| All you need to attend our online Webinars is a PC and a phone. A speaker phone or ear phone is more comfortable for the one hour sessions. You also have the option to attend as a student group in your training room as long as you have high speed Internet connection and a speaker phone. In a group it is useful to have a PC Projector Screen and speaker phone that all can hear. |
| AfCI has provided similar training to US Navy and Marine Personnel at 37 Sites |
| AfCI has provided similar training to US National Guard Personnel at 29 Sites |
| HPO21(c) Webinars (San Antonio SBDC) Advanced Consulting Training to Prepare for Counseling Larger Businesses Training, Best Practices and Tools for the 21st Century! |
| AfCI has provided similar training to over 200 Small Business Development Center Consultants |
| AfCI has provided similar training to over 1000 Internal Managers and Supervisors in companies of all sizes |
HPO21 ONLINE TRAINING (11 one-hour sessions)
Welcome San Antonio SBDC Team!
Below are the meeting links for our upcoming HPO21 training. Please come back to this web
page five minutes before meeting start time, and click the meeting link; wait for GotoMeeting
to install and then you will see the HPO21 training screen. Then call the phone number
provided with the meeting links and presto!! We should be talking to each other and start on
time. Thanks!
All of the following meetings are one hour in duration (if we start on time). All of the
meeting times below are San Antonio, TX time (Central):
HPO21 Session 1 Introduction and Overview (Tuesday Oct 21 at 8:30AM - 9:30AM)
Introduction to HPO21, background, test case (Elafino Company), Organizational Profile and
use of ACI-Xray
- Session 1 Meeting Link:
https://www2.gotomeeting.com/join/603443131
Conference Call: (218) 936-3885, access code 603-443-131
HPO21 Session 2 Leadership Excellence (Thursday Oct 23 at 8:30AM - 9:30AM)
Introduction to Leadership Excellence, review of test case (Elafino Company Profile and
X-Ray), Program Team Charter, and Strategic Assessments
- Session 2 Meeting Link:
https://www2.gotomeeting.com/join/201176291
Conference Call: (309) 946-4575, access code 201-176-291
HPO21 Session 3 Strategy Excellence (Tuesday Oct 28 at 8:30AM - 9:30AM)
Review of Strategic Assessments, Strategic Objective Prioritization, Strategic Action Plans,
Strategic Plan and Strategic Performance Measures
- Session 3 Meeting Link:
https://www2.gotomeeting.com/join/776543624
Conference Call: (217) 287-4188, access code 776-543-624
HPO21 Session 4 Performance Excellence (Thursday Oct 30 at 8:30AM - 9:30AM)
Introduction to Performance Measurement, Program Excellence Scorecard and Information
and Knowledge Management
- Session 4 Meeting Link:
https://www2.gotomeeting.com/join/996921912
Conference Call: (702) 418-3096, access code 996-921-912
HPO21 Session 5 Customer Excellence Part 1 of 2 (Tue Nov 4 at 8:30AM - 9:30AM)
Introduction to Customer Excellence process, Customer Contact Database,
Customer/Stakeholder Prioritization, Strategic Customer/Stakeholder Assessments,
Product/Service Assessments, Project Charts, Product/Service Requirements Specification,
Program Scorecard (customer-related metrics)
- Session 5 Meeting Link:
https://www2.gotomeeting.com/join/893819702
Conference Call: (419) 400-0288, access code 893-819-702
HPO21 Session 6 Customer Excellence Part 2 of 2 (Thur Nov 6 at 8:30AM - 9:30AM)
Introduction to Opportunity Marketing, Opportunity Marketing Guide, Opportunity Manager,
Playing the Winning Game, Customer Satisfaction Process, and Program Scorecard
(customer-related metrics)
- Session 6 Meeting Link:
https://www2.gotomeeting.com/join/250122089
Conference Call: (712) 338-7005, access code 250-122-089
HPO21 Session 7 Workforce Excellence Part 1 of 2 (Tue Nov 11 at 8:30AM - 9:30AM)
Introduction to Workforce Excellence Process, Workforce Capabilities Assessment, Career
Road Maps and Position Descriptions, Responsibility Assignment Matrix, Education/Training
Needs and Effectiveness Assessments, Improved Recruiting/Hiring Process
- Click here for Session 7 Meeting Link
https://www2.gotomeeting.com/join/391133810
Conference Call: (217) 287-4105, access code 391-133-810
HPO21 Session 8 Workforce Excellence Part 2 of 2 (Thur Nov 13 at 8:30AM - 9:30AM)
Introduction to High Performance Work System (rewards-based workforce system),
Workforce Satisfaction Assessment, Program Scorecard (workforce-related metrics)
- Session 8 Meeting Link:
https://www2.gotomeeting.com/join/518632617
Conference Call: (218) 936-3824, access code 518-632-617
HPO21 Session 9 Operations Excellence Part 1 of 2 (Tue Nov 18 at 8:30AM - 9:30AM)
Introduction to Operations Excellence Process, Core Competencies, Internal/External Key
Processes, Process Charts, Innovator, Six Key Process Performance Indicators
- Session 9 Meeting Link:
https://www2.gotomeeting.com/join/906818140
Conference Call: (712) 338-7005, access code 906-818-140
HPO21 Session 10 Operations Excellence Part 2 of 2 (Thur Nov 20 at 8:30AM - 9:30AM)
Introduction to Process Improvement (Six Sigma tools), Project Management, Introduction to
Earned Value (project management for larger projects), Product Development Estimator,
Emergency or Disaster Readiness Evaluation, Risk Management and Program Scorecard
(operations-related metrics)
- Session 10 Meeting Link:
https://www2.gotomeeting.com/join/194513328
Conference Call: (419) 400-0288, access code 194-513-328
HPO21 Session 11 Intranet and Implementation (Tue Nov 25 at 8:30AM - 9:30AM)
Introduction to HPO21 Implementation, Implementation Plan, Implementation Stamps and
Marketing of HPO21, Course Completion and Certificates
- Click here for Session 11 Meeting Link
https://www2.gotomeeting.com/join/208857655
Conference Call: (309) 946-4585, access code 208-857-655
Welcome San Antonio SBDC Team!
Below are the meeting links for our upcoming HPO21 training. Please come back to this web
page five minutes before meeting start time, and click the meeting link; wait for GotoMeeting
to install and then you will see the HPO21 training screen. Then call the phone number
provided with the meeting links and presto!! We should be talking to each other and start on
time. Thanks!
All of the following meetings are one hour in duration (if we start on time). All of the
meeting times below are San Antonio, TX time (Central):
HPO21 Session 1 Introduction and Overview (Tuesday Oct 21 at 8:30AM - 9:30AM)
Introduction to HPO21, background, test case (Elafino Company), Organizational Profile and
use of ACI-Xray
- Session 1 Meeting Link:
https://www2.gotomeeting.com/join/603443131
Conference Call: (218) 936-3885, access code 603-443-131
HPO21 Session 2 Leadership Excellence (Thursday Oct 23 at 8:30AM - 9:30AM)
Introduction to Leadership Excellence, review of test case (Elafino Company Profile and
X-Ray), Program Team Charter, and Strategic Assessments
- Session 2 Meeting Link:
https://www2.gotomeeting.com/join/201176291
Conference Call: (309) 946-4575, access code 201-176-291
HPO21 Session 3 Strategy Excellence (Tuesday Oct 28 at 8:30AM - 9:30AM)
Review of Strategic Assessments, Strategic Objective Prioritization, Strategic Action Plans,
Strategic Plan and Strategic Performance Measures
- Session 3 Meeting Link:
https://www2.gotomeeting.com/join/776543624
Conference Call: (217) 287-4188, access code 776-543-624
HPO21 Session 4 Performance Excellence (Thursday Oct 30 at 8:30AM - 9:30AM)
Introduction to Performance Measurement, Program Excellence Scorecard and Information
and Knowledge Management
- Session 4 Meeting Link:
https://www2.gotomeeting.com/join/996921912
Conference Call: (702) 418-3096, access code 996-921-912
HPO21 Session 5 Customer Excellence Part 1 of 2 (Tue Nov 4 at 8:30AM - 9:30AM)
Introduction to Customer Excellence process, Customer Contact Database,
Customer/Stakeholder Prioritization, Strategic Customer/Stakeholder Assessments,
Product/Service Assessments, Project Charts, Product/Service Requirements Specification,
Program Scorecard (customer-related metrics)
- Session 5 Meeting Link:
https://www2.gotomeeting.com/join/893819702
Conference Call: (419) 400-0288, access code 893-819-702
HPO21 Session 6 Customer Excellence Part 2 of 2 (Thur Nov 6 at 8:30AM - 9:30AM)
Introduction to Opportunity Marketing, Opportunity Marketing Guide, Opportunity Manager,
Playing the Winning Game, Customer Satisfaction Process, and Program Scorecard
(customer-related metrics)
- Session 6 Meeting Link:
https://www2.gotomeeting.com/join/250122089
Conference Call: (712) 338-7005, access code 250-122-089
HPO21 Session 7 Workforce Excellence Part 1 of 2 (Tue Nov 11 at 8:30AM - 9:30AM)
Introduction to Workforce Excellence Process, Workforce Capabilities Assessment, Career
Road Maps and Position Descriptions, Responsibility Assignment Matrix, Education/Training
Needs and Effectiveness Assessments, Improved Recruiting/Hiring Process
- Click here for Session 7 Meeting Link
https://www2.gotomeeting.com/join/391133810
Conference Call: (217) 287-4105, access code 391-133-810
HPO21 Session 8 Workforce Excellence Part 2 of 2 (Thur Nov 13 at 8:30AM - 9:30AM)
Introduction to High Performance Work System (rewards-based workforce system),
Workforce Satisfaction Assessment, Program Scorecard (workforce-related metrics)
- Session 8 Meeting Link:
https://www2.gotomeeting.com/join/518632617
Conference Call: (218) 936-3824, access code 518-632-617
HPO21 Session 9 Operations Excellence Part 1 of 2 (Tue Nov 18 at 8:30AM - 9:30AM)
Introduction to Operations Excellence Process, Core Competencies, Internal/External Key
Processes, Process Charts, Innovator, Six Key Process Performance Indicators
- Session 9 Meeting Link:
https://www2.gotomeeting.com/join/906818140
Conference Call: (712) 338-7005, access code 906-818-140
HPO21 Session 10 Operations Excellence Part 2 of 2 (Thur Nov 20 at 8:30AM - 9:30AM)
Introduction to Process Improvement (Six Sigma tools), Project Management, Introduction to
Earned Value (project management for larger projects), Product Development Estimator,
Emergency or Disaster Readiness Evaluation, Risk Management and Program Scorecard
(operations-related metrics)
- Session 10 Meeting Link:
https://www2.gotomeeting.com/join/194513328
Conference Call: (419) 400-0288, access code 194-513-328
HPO21 Session 11 Intranet and Implementation (Tue Nov 25 at 8:30AM - 9:30AM)
Introduction to HPO21 Implementation, Implementation Plan, Implementation Stamps and
Marketing of HPO21, Course Completion and Certificates
- Click here for Session 11 Meeting Link
https://www2.gotomeeting.com/join/208857655
Conference Call: (309) 946-4585, access code 208-857-655
| Updated 10 Oct 2008 |